“The dashboard says we’re up 12%, but the team’s quieter than last quarter.” “We can’t tell which campaign actually generated that deal.” “Three people just sent me three different revenue numbers.”
If you don’t trust the reports, you don’t use them. If you don’t use them, you’re flying blind.
A clear view of how leads move from awareness to closed-won — with the conversion rates and the time-between-stages that tell you where the work is.
For sales leadership, for individual reps, for the board. Each audience sees what they need, not the same dashboard repurposed three times.
First-touch, last-touch, multi-touch — configured so the credit lands where it should. Honest attribution, not vanity attribution.
Agreed metrics, agreed definitions, agreed targets. So when marketing says "MQL" and sales says "MQL", they mean the same thing.
A one-page monthly view, automated, that the leadership team can actually read in two minutes.
What decisions do you need the data to support? Working back from there, not forward from "what does HubSpot let us report on."
Making sure the data you need is actually being captured. Often this is the largest single piece of work.
Reports and dashboards, named clearly, with sensible defaults.
Short sessions for each audience, so the reports get used.
Most HubSpot reporting fails for one of two reasons. Either the data isn’t being captured properly upstream (so the report can’t be right no matter how it’s built), or the reports were built by someone looking at what’s available rather than what’s needed.
This work tackles both.
Reporting depends on what’s in your portal — and the gaps usually show up there before they show up in the dashboards. The Health Check finds them.